Refund & Cancellation Policy

Every purchase is a one-time payment for a fixed number of credits. We do not store your card, do not auto-renew and never charge you again without a fresh checkout. You can simply stop buying credits at any time; unused credits stay in your account and do not expire.

Credits are deducted when a certification check starts. Credits are returned to your balance automatically only when the run can't be started: our analysis service is unavailable or rejects the request, it returns an invalid response, or the run can't be saved. You do not need to contact us in these cases.

Once a run has been accepted and started processing, its credits are used. A run that later fails during processing is not refunded automatically. You can email us at kapil@growwgenie.com with the run details and we will review it. A run that completes successfully has consumed its credits, even if the report shows limited data for your product or market.

If money was deducted but credits were not added to your balance, or you were charged twice for the same purchase, we refund the affected amount in full. Email us the payment reference and we will verify and process it.

Credits used by a completed run are not refundable, because the analysis has already been performed. Free credits granted on signup or as goodwill have no cash value and are never refundable.

Email kapil@growwgenie.com from your registered email address with the payment reference (visible on the Billing page under purchase history), the amount, and a short reason. We acknowledge requests within 1–2 business days.

Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Please contact us before raising a dispute with your bank — nearly every issue is resolved faster directly. Accounts with an open chargeback may have runs paused until it is settled.